Terms of Service

1. Acceptance of Terms

By accessing and using Upassist's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Services Description

Upassist provides a comprehensive monitoring and observability platform that includes:

• Real-time system monitoring and alerting
• Performance metrics and analytics
• Incident management and resolution tools
• API monitoring and integration capabilities
• Custom dashboard creation and management
• User and team management features

3. Account Terms

To access and use Upassist services, you must create an account. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Ensuring accuracy of account information
• Promptly notifying us of any unauthorized access
• Complying with all applicable laws and regulations

4. Payment Terms

For paid service tiers, the following terms apply:

• Fees are charged on a subscription basis
• Payments are non-refundable unless required by law
• Pricing may be modified with 30 days notice
• Failed payments may result in service suspension
• Enterprise plans may have custom payment terms

5. Termination

Either party may terminate this agreement under the following conditions:

• User may cancel subscription at any time
• Upassist may terminate for Terms violations
• Service access ends upon termination
• Data retention follows our Privacy Policy
• Paid subscriptions may have notice requirements

6. Limitation of Liability

Upassist provides its services on an 'as is' and 'as available' basis. We make no warranties, expressed or implied, and shall not be liable for any damages arising from the use of our services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

7. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through our service. Your continued use of Upassist after such modifications constitutes acceptance of the updated Terms.

8. Contact Information

If you have any questions about these Terms, please contact us at legal@upassist.cloud