Privacy Policy

At Upassist, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our monitoring and observability platform.

Information We Collect

We collect information that you provide directly to us, as well as information we receive from your use of our services.

Personal Information

• Name and contact information
• Email address and password
• Billing information
• Company information
• Usage preferences and settings

Usage Information

• Log data and analytics
• Device and browser information
• IP addresses and location data
• Performance metrics and statistics
• Service interaction data

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Processing your transactions
• Sending service notifications and updates
• Improving our platform and user experience
• Analyzing usage patterns and trends
• Detecting and preventing fraud or abuse
• Complying with legal obligations

Information Sharing

We may share your information in the following circumstances:

• With your consent
• With service providers and partners
• For legal compliance
• During business transfers
• To protect rights and safety

Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training and policies

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time, subject to legal requirements and technical limitations.

Your Rights

You have certain rights regarding your personal information:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@upassist.cloud